Refund Policy

We want you to be happy with Hivemate. This policy explains how refunds and cancellations work. Payments are processed by Paddle.com Market Limited ("Paddle") as merchant of record on our behalf, so refunds are issued via Paddle.

1. 7-day money-back guarantee

On your first purchase of a Hivemate subscription, you have seven (7) days to request a full refund, no questions asked. To request a refund, email support@hivemate.dev from the address on your account, with your Paddle order number. We process refund requests within 3 business days; the refund itself takes 5-10 additional days to land on your card, depending on your bank.

The 7-day guarantee applies to your first subscription purchase only. Renewals and subsequent purchases fall under the standard refund rules below.

2. Cancellations and renewals

You can cancel your subscription at any time from your Paddle billing portal. When you cancel:

• You keep full access to all paid features through the end of the period you have already paid for.
• You will not be charged again at the next renewal date.
• At the end of the period, the app prompts you to renew or pick a different plan. Your account stays active and your data stays intact — re-subscribe at any time and pick up exactly where you left off.

We do not pro-rate refunds for the unused portion of an already-paid period. If you cancel two days into a monthly subscription, you keep access for the remaining 28 days; you do not receive a partial refund for those 28 days.

3. Refunds for renewals (after the 7-day window)

Subscription renewals are charged automatically at the beginning of each new billing period. If you forgot to cancel before a renewal and want a refund, email support@hivemate.dev within 14 days of the renewal charge. We approve these requests on a case-by-case basis and typically grant them when:

• You did not use the Service during the new period; AND
• You contact us promptly (within the 14-day window above).

Outside that window, refunds for renewals are not generally granted, but we will always consider edge cases (medical emergencies, billing errors) — write to us and we will look at your situation.

4. Failed payments and chargebacks

If a payment fails (insufficient funds, expired card), Paddle will retry the charge over a grace period before suspending your subscription. You will receive email notifications from Paddle so you can update your payment method.

Initiating a chargeback through your bank rather than contacting us first results in immediate suspension of your account while we work with Paddle to resolve the dispute. Please email us first — we will resolve any legitimate billing issue faster than your bank will.

5. EU consumer rights

Under EU consumer law, you have a 14-day right of withdrawal for digital purchases. By starting to use Hivemate immediately after subscribing, you expressly waive this right and agree that the digital service has begun before the 14-day period ends. Our 7-day money-back guarantee in section 1 above gives you a comparable refund window regardless of where you live.

6. VVIP / gifted accounts

VVIP accounts are not sold publicly and have no recurring billing — no refund applies. If you received a VVIP account by mistake or want to relinquish it, email us and we will deactivate it.

7. Changes to this policy

We may update this Refund Policy from time to time. Material changes apply only to purchases made after the change takes effect; existing subscribers keep the policy in force at the time of their last payment.